Good strategy - poor imp... Relaunching the strategy and a different approach to implementation made the difference when management acknowledged that the first attempt had failed Read more ...
Apollo lives the brand Development and implementation of good customer experiences in a strategic context strengthens the brand and creates results on the bottom line Read more ...
A wholesaler lost market Many companies meet a time when consolidation is needed - before growth efforts can be set in motion Read more ...
Backoffice in front Greater customer satisfaction and increased revenue were the result when back office stamped their feet Read more ...
Mess in product management The product organization puts an important imprint on the company's development and operation. When it does not perform, the consequences are serious Read more ...
From deficit to surplus Involvement gives ownership and employee support for a more focused effort. It can be quickly created Read more ...
Leadership development with customer focus In a squeezed market, a large Danish retail chain provides customers with a unique customer experience, increasing sales and earnings Read more ...